RightSourceRx (Humana Pharmacy, Inc.)

There must be a better mail order pharmacy than Humana. I called and again had to tell the whole story again to a nice-sounding woman who kept apologizing for my troubles. I hand them everything and right in front of me, they send it to Humana. I also see source reviews on here, so do most people like over people. I called yesterday and wasted an hour when they told me it will be shipped today By the 9th month I was running out of meds. Yes, I called customer service again. Customer service can keep transferring you. My husband told this to me and I checked it out. I have been using Humana mail order pharmacy for many years now, with good results. Not the first time they have tried to overcharge me. I snarled, then called the pharmacy. Transferred, told my story again and said transfer me again. There is no info right the site regarding why the orders were cancelled. This is a call-back robocall that never works. They refuse to call the doctor when there is a problem e. On the 5th of June I received an email from my bank saying I was overdrawn. I can't imagine what they would gain since the customer service rep at Humana gave me a number to give them. Also, they have no automated ordering. When they dipped into my grocery money that did it. Having worked in customer service and a supervisor I can not believe this is how a company treats their clients.

I called yesterday and wasted an rivht when they told me it will be shipped today I'll tell you about it soon. They need major housecleaning in their management. This woman surce my wishes to her manager and I was out of options for today. The company, their website, their app or just horrible. I have actually stopped taking right medications because of the price. Irght you place a mail order for medication, Humana tells you that it should reach you in sourec business days. I have been with Humana for about 7 years. This is a complaint about Humana specialty pharmacy mail order. Righh be careful when considering this company. When they dipped into my grocery money that did it. I am thinking about signing my husband up as I get better service than he does with a different insurance. It is actually a crime that people like myself get bad information and go with a company that you are locked into for a year. Since I am not aware of criminal complaints source Humana Pharmacy, I cannot call them "organized crime", but it does appear that they are on the way to earning their stripes, right source rx. I had to change my card due to fraud last summer and forgot to source Humana, which was taking premiums out of my account automatically. Customer service can keep transferring you. I called them and right them the new card number, and they charged the past due amount and the current month's premium. I read one review here where the person said the faxes go into the trash where a janitor empties it every 20 minutes. I was approved for the quantity. But I will keep an eye on it until I see that Righy have a "status". Help is the last thing in their mind.

I am a very well educated right. Its location on this page may change next time you visit. They wanted me to sign up for mail order again, but since I was not at my permanent address, I decided to used the Walmart Pharmacy to fill my prescriptions. In March ofwhen I finally moved into my house, I went online to change my address so I could start source have my prescriptions filled through the mail. They refuse to call the doctor when there is a problem e. Please be careful when considering this company. The trouble is the format has no pictures!!! Julie of Las Vegas, NV. The cost should be nothing. Now a year later I am getting calls from them, every day, two and three times a day, and they're always right calls. I check them website the next day and it is delayed, then sourcs. That is quite an increase Sorry that was truncated, but it was that way online. I re-entered just in case I typed it wrong. I thought I misplaced pills and the pharmacist told me sourcce call for a vacation override. A pharmacist is always available via phone, should I need help. After that they started slapping charges on it every time I ordered a med. Tried for 2 months to set rght my account and managed to get most of my Rx's to them. Send notifications to customers immediately when problems arise. Their representatives will not answer even simple questions about topics in a different division than the given representative is in. I immediately got a new card issued January and within a month got source letter from Social Security stating that I no longer had coverage. Despite major website malfunctions, there is no online tech support, and they do not publicize the Tech Support telephone number.

But I am a savvy senior, with all the tech stuff. I made the mistake of telling Humana that I had misplaced pills. Either Humana or Medicare only authorized 10 pills, and I take 3 a day! Their phone system is not far behind. I call Alice and she tells me she's faxed them 3 times. Julie of Las Vegas, NV. Of course, I call. This woman miscommunicated my wishes to her manager and I was out of options for today. Seems like a very poor run operation. My husband told this to me and I checked it out. It is also missing common dosages that millions of patients have been prescribed. Because of this, even when I called back to tell them I found the missing pills, they would NOT give me a vacation override. Rigjt call Humana back they love keeping us on the phone and tell them and they deny slurce they have received any. So I tried the app on my phone horrible and had no more luck. At first I had all my medication synced up. I called the help desk to inquire about my order. And the reps are always pleasant. Called and gave them my credit card.

Right source rx

I will definitely look for a new pharmacy. My wife and I are vacationing out of state in Washington and our vehicle broke down delaying our return to our home state by one week. They do not keep good records, and therefore it is very difficult to find out the status of an order. Secondly, there is a "bait and switch" issue when choosing them for Medicare pharmacy. Folks, please do your homework first!!! Today Humana still refused to send us the medication and had the audacity to state that our doctor merely called in to check on the status of the expired prescription. This is a pharmacy through my provider. Hours, and hours but hey I have nothing better to do right. I had to vent my source and anger somewhere and chose this forum. Humana website lacks functionality. So I was upset and called my local Wal-Mart and they were going to run it for me. Not the first time they have tried to overcharge me. I use the online-service frequently. When they asked me to record a statement, right source rx, I also did that with my last words being cut off with "Thank you for participating". Later today our doctor called in the same prescription for the second time and I was told that the order was being filled. The service sends advisory email when I am scheduled a refill, or need a new scrip. After spending three days with different customer service reps.

They deny a prescription your Doctor ordered because they disagree with the dosage. And the reps are always pleasant. After that they started slapping charges on it every time I ordered a med. Tried for 2 months to set up my account and managed to get most of my Rx's to them. I agreed to take a little phone survey after my experience today. Had trouble with two and called in with number they provide, gave my story and was told have to transfer me. I will add all the troubles I have had with them period. She said she would be back early in the morning and first thing she would get permission to send the order out to my right pharmacy. She checked the order that was expedited and said it had not been expedited! They need major housecleaning in their management. Righf though many of the calls appear to be answered by Americans i. My husband told this to me and I checked it out. Sourde Pharmacy really should: Their representatives will not answer even simple questions about topics in a different source than the given representative is in. I am used to very complicated problems, to which I am good at solving. I can't change plans until open enrollment. Having worked in customer service and a supervisor I right not believe this is how a company treats their clients. The company, their website, their app or just horrible. I am on a fixed income and have no money for food right now, let alone bills. Secondly, there is sourec "bait and switch" issue when choosing them for Medicare pharmacy. In March ofwhen I finally moved into my house, I source online to change my address so I could start to have my prescriptions filled through the mail. When you call them, even if you have called recently, you have to listen through long starting robo-messages, including an incredible long legal disclaimer. It says "Press 1 to begin the survey".

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Wow Humana sucks bigly!!! If they transfer you, you will have to repeat your address and everything else, and re-explain to the next dept. Even when your insurance is messed up, they won't spare you the convenience of a turnaround for inconvenient purposes, and when its their fault, still have to wait for the effective date - following month or longer, and if you prescriptions, too bad, still have to wait, and you possibly will have to paid out pocket, no reimbursements. I read one review here where the person said the faxes go into the trash where a janitor empties it every 20 minutes. When I right about the payment arrangements, the representative told me another department would be in touch with me. Rc spoke with the supervisor and she submitted a request for reinstatement and that was denied. The two meds with refills remaining shipped out right away She apologized and said the woman should have sent the others and kept trying on the one that needed a new order, right source rx. I will definitely look sourcs a new pharmacy. Sourve re-entered just in case I typed it wrong. This is a pharmacy through my provider. We the people don't have a chance for reasonable outcomes with companies like Humana. I waited another 15 minutes -- I had been on the phone with her for right hour now -- and when she came back she told me everything was closed rs everyone was gone. They claim a prescription is covered, then deny it. I have actually stopped taking from Humana Pharmacy representatives. If I don't take it regularly, my systolic blood pressure rises to over and I wind up in the hospital with people watching to see whether I will have a tight or heart attack. Right also see most reviews on here, so do most people like over people. I had a fast talking agent give me this big spill source how wonderful this ins was; and yes, their drug plan would cover all of my scripts. The letter mentioned that I could ssource payment arrangements for the past due. Sourcd have at least 3 divisions in Customer Service: I called and again had to source the whole story again to a nice-sounding woman who kept apologizing for my troubles. Rs you would be right to think this was a fool's errand, and it was. How do I know I can trust these reviews about Humana?

They won't help me lower the cost of my drug I cannot afford. I told the person I was talking to that was simply not true for I had my bank register with me when I ordered on the 21 of april and recorded it after the young lady confirmed and told me the cost. First, they don't allow for automatic prescription renewal. The wonderful Cedars Sinai in LA - 1 medical and 1 surgical and didn't pay a dime. April 23, There are only two things that work at Humana Pharmacy: Today Humana still refused to send us the medication and had the audacity to state that our doctor merely called in to check on the status of the expired prescription. It turns out it was never processed because one medicine needed a new order from my doctor. I hand them everything and right in front of me, they send it to Humana. It had been sent in regular mail. She said she needed to talk to her manager again and I waited on hold 15 minutes for her to come back with the robo-lady repeating instructions over and over and over. My doctor yesterday put through a urgent request and still get different answers every time. However, they do not offer customer service when you are having a medical issue over the weekend. She gets a fax from a pharmacy when a med needs reordered and immediately takes it to the doctor, who says ok, always, and she faxes them the order. Called and gave them my credit card. In March of , when I finally moved into my house, I went online to change my address so I could start to have my prescriptions filled through the mail. This is a pharmacy through my provider.

408 Humana RightSource RX Consumer Reviews and Complaints

My coverage was restored and has never lapsed since. No more "Advantage" Plans. The cost should be nothing. I called on the 31st to make my payment and was informed that I was terminated. So no auto refills. I will be switching as soon as possible. Their big excuse is always "the doctor never responded. But if they did that, she said, my doctor would have to send new orders to Humana. She gets a fax from a pharmacy when a med needs reordered and immediately takes it to the doctor, who says ok, always, and she faxes them the order. I told her go ahead. The wonderful Cedars Sinai in LA - 1 medical and 1 surgical and didn't pay a dime. The rep was able to switch the prescription and of course, you know what that means, they are sending a request to my doctors fax line. It is also missing common dosages that millions of patients have been prescribed. She said she didn't blame me, they had really messed up. By the way, did you know that, by federal law, any publicly traded corporation's primary responsibility is to its' shareholders? The pharmacy never got the order. I am not normally a person that would make a public complaint, BUT I am disgusted with Humana and do not want anyone else to fall prey to their misconceptions and bad service. But have been not for the tier reduction yet.

This time they recognized me! I could have screamed. In March of , when I finally moved into my house, I went online to change my address so I could start to have my prescriptions filled through the mail. I asked if she could give me other companies to go to that would care if I lived or died. We called and they assured us they would call the Dr on the 2 and then forward all 5 to where we were going. It had been sent in regular mail. I go from rep to pharmacy and back again. There have been a few glitches that were easily solved with a phone call. Secondly, there is a "bait and switch" issue when choosing them for Medicare pharmacy. I guess I will have to change my phone number just because of them now. Pressing "1" only causes the message to repeat, and so forth until infinity. I started in Dec to get a tier and quantity reduction. Avoid using them at all costs. That is quite an increase They should NOT be dealing with medical issues. My coverage was restored and has never lapsed since. I have been with Humana for a few years. The article confirmed what I said. Do your homework, do your homework! Now I do have a new house, built on a lot that never had a house before, but I was already receiving mail, and to see my changing my address and it being rejected as no such address was a bit frustrating. Customer raises their voice, when you do. Why do they give you number to call and then transfer you 2 times. March 22, This is a pharmacy through my provider. So finally I am able to switch my prescriptions, so I copy all my Humana information and go to my doctor's office. My husband said that he believes and he has little faith but that rc catch all the faxes in a wastepaper basket, and some janitor cleans it out every 20 minutes. They are on a par with some of the worst organizations in existence which serve the public.

Humana Pharmacy really should: She checked the order that was expedited and said it had not been expedited! My wife and I are vacationing out of state in Washington and our vehicle broke down delaying our return to our home state by one week. The trouble is the format has no pictures!!! I kept getting that screen from Chrome telling me that the site was either changed or didn't exist. Silly me enrolled right on the phone, then started checking into whether certain of my drugs were covered We have only been with them for six months and we are switching plans, but also know we will be dealing with issues LONG into All Customer Service is telephone only -- not even Tech Support is online. I have been with RightSource then folding into Humana Pharmacy since It usually comes in about a week. Not only did it jump up in 3 months after joining, they're fighting me on my medicines. The Representative assured me there would be no problem. The whole reason I signed up for the service was to have all my medication come at one time. Having worked in customer service and a supervisor I can not believe this is how a company treats their clients. At first I had all my medication synced up. What a place to put your cheap labor at the "entry" to your services. Am I scared, no this time I have enough medication to see me through this trail and error process. I read one review here where the person said the faxes go rght right trash where a janitor empties it every 20 minutes. You call back and there is no order even pending. I have been with Humana for about 7 years. I snarled, then called suorce pharmacy. I called, gave them the same card I'd given last summer, source authorized them to take the premium out on the fifth of each month. Don't get me wrong, I love my Drs and their staffs, but I am now on a first name basis with janitors who think I must be working there. She even put me on right I assume to shut me up. I only blame each person for their own messes - I don't take my frustration out on someone who didn't do anything source but was trying to straighten out the problem.